Questions and answers

The Free plan costs nothing and includes 20 new invoices a month, with quotes, reminders, receipts and online payments. There is no time limit.

Pro is RM 29 a month for unlimited invoices, and new subscribers get the first 7 days free. You pay through the App Store or Google Play, and you can cancel any time there.

You can still open, send, remind and record payments on every invoice you have. New invoices wait for the next month, or you can move to Pro and carry on straight away.

Start Pro from the app and the first 7 days are free. The App Store or Google Play shows the offer and the price before you confirm. One free trial per store account.

Cancel at least 24 hours before the trial ends and you pay nothing; your account goes back to Free with everything still in it. Otherwise Pro carries on at the monthly price.

No. HelloBill charges no fee on payments. Stripe charges its standard fee for each online payment, and the rest goes to your own Stripe account.

In your App Store or Google Play subscriptions, or from Manage subscription in the app. Pro stays on until the end of the month you paid for, then your account goes back to Free with everything still in it.

No. Your client gets an email or a WhatsApp message with a link. The invoice opens in their browser, where they can download the PDF and pay online.

About two minutes. Add your business name and address, then your first client. Your logo, bank details and SST number can come later; each invoice picks them up from then on.

Yes. Set the tax rate on each line (SST at 6% or 8%, or any rate), give a discount per line or on the total, and add shipping. The totals add up for you.

Not yet. HelloBill makes the invoices you send to your clients. Sending e-invoices to MyInvois is planned; until then, check with your accountant what your business needs.

Yes. Send a quote and your client can accept or decline it from the link, with a reason if they decline. An accepted quote turns into an invoice in one tap.

Connect a Stripe account in the app (free to set up). Every invoice you send then has a Pay online button: your client pays by card, FPX online banking or GrabPay, and the invoice marks itself paid.

Yes. Your bank details print on every invoice. When a client pays by transfer, DuitNow, cash, Touch 'n Go eWallet or cheque, record it in two taps and attach a photo of the slip.

With online payments on, each sent invoice also carries a QR code your client scans to pay by card, FPX or GrabPay.

Pick the days, such as 3 days before the due date, on the day and 7 days after, and HelloBill emails the client on those days until the invoice is paid. Clients can stop reminders from the email.

Yes, on both. Sign in on a new phone and everything is there.

Only you, and the clients you send invoices to. We never sell your data and there are no adverts. Our Privacy Policy says exactly what we keep and who else sees it.

In the app: More, tap your name, then Delete account. It is deleted straight away. You can also email us from the address on the account.